Refund Policy

Effective Date: January 2023

14-Day Money-Back Guarantee

At Rhize, we are committed to your satisfaction. If you are not completely satisfied with your purchase, we offer a 14-day money-back guarantee.

Eligibility for Refunds

• Timeframe: To be eligible for a refund, you must request a return within 14 days of the delivery date.

• Condition: The item must be unused, in its original packaging, and in the same condition that you received it.

Return Process

1. Request a Return: To initiate a return, please contact our customer service team at rhizemushroom@gmail.com with your order number and reason for return.

2. Return Authorization: Once your return request is approved, we will provide you with a return authorization and instructions on how to return your item.

3. Ship the Item: You are responsible for paying for your own return shipping costs. Please ensure the item is securely packaged to prevent any damage during transit.

Refund Process

• Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Refund Approval: If approved, your refund will be processed.

Non-Refundable Items

Late or Missing Refunds

• If you haven’t received a refund yet, first check your bank account again.

• Then contact your credit card company, it may take some time before your refund is officially posted.

• Next, contact your bank. There is often some processing time before a refund is posted.

• If you’ve done all of this and you still have not received your refund yet, please contact us at rhizemushroom@gmail.com.

Contact Us

If you have any questions about our refund policy, please contact us:

Rhize

1103 Santa Fe Ave, Fountain, CO 80817

Email: rhizemushroom@gmail.com